PRIVACY POLICY
At Talitha Serengeti Safaris, we are committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, store, and safeguard your data when you interact with our services.
1. Information We Collect
We may collect and process the following types of personal information:
- Full name, email address, and phone/WhatsApp number
- Travel details (dates, destinations, preferences, special requests)
- Passport information (where required for bookings)
- Payment and billing information
- Communication records (emails, inquiries, and messages)
- Website usage data (IP address, browser type, cookies, and analytics data)
2. How We Use Your Information
We use your information to:
- Process and manage bookings and reservations
- Communicate with you regarding your trip or inquiries
- Personalize your travel experience and recommendations
- Send confirmations, invoices, and important updates
- Improve our website, services, and customer experience
- Comply with legal and regulatory requirements
3. Legal Basis for Processing
We process your personal data based on:
- Your consent
- The necessity to fulfill a contract (your booking)
- Compliance with legal obligations
- Our legitimate business interests in improving services
4. Data Sharing & Disclosure
We respect your privacy and do not sell your personal data. However, we may share your information with:
- Accommodation providers, transport services, and tour guides to fulfill your booking
- Payment processors and financial institutions
- Government authorities when required by law (e.g., immigration or park authorities)
- Trusted third-party service providers who assist in operating our business
All third parties are required to handle your data securely and only for the intended purpose.
5. International Data Transfers
As a travel company, your data may be transferred to and processed in different countries where our partners operate. We ensure that appropriate safeguards are in place to protect your information.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure.
7. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal, tax, and regulatory requirements
- Resolve disputes and enforce agreements
8. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
- Enhance user experience
- Analyze website traffic and performance
- Remember your preferences
You can control or disable cookies through your browser settings.
9. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Object to or restrict certain processing activities
- Withdraw consent at any time (where applicable)
To exercise your rights, please contact us using the details below.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
11. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children without parental consent.
12. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
Talitha Serengeti Safaris
Arusha, Tanzania
Email: info@talithaserengetisafaris.com
Phone/WhatsApp: +255 790 142 446
